FREQUENTLY ASKED QUESTIONS

Yes. Every attendee over age 3 must have either General Admission or Early Entry for each day they attend Pinstripe Pride.

General Admission and Early Entry are separate admission categories. You only need one—you do not need to purchase General Admission in addition to Early Entry.

Autograph tickets, photo op tickets and VIP Fast Passes are separate purchases and do not include admission.

Early Entry allows you to enter the Pinstripe Pride show floor 60 minutes before General Admission begins.

It's designed for fans and collectors who want first access to the vendor floor and extra time to shop sports cards, memorabilia, Pokémon, TCG, collectibles and more before the general crowd enters.

Early Entry includes your admission for that day. A separate General Admission ticket is not required.

No. Early Entry provides access to the show floor 60 minutes before General Admission begins, but autograph and photo op sessions still follow the published guest schedule.

Autograph ticket numbers are called in groups, and Early Entry does not change your autograph ticket number or when that number is called.

VIP Fast Pass is the separate add-on designed for priority access to autograph lines.

We strongly recommend arriving at least 2 hours before your first scheduled autograph guest.

This gives you time for traffic, parking, Will Call and any lines you may encounter when arriving. It also gives you time to explore the show floor without feeling rushed before your autograph ticket numbers are called.

For example, if a guest is scheduled for 2:00 PM, their photo op session generally begins at 2:00 PM. The autograph session begins after the photo op session is completed.

Autograph ticket numbers are then called in groups throughout the signing. Please listen for announcements and follow the number ranges being called for your guest.

Yes. Your General Admission or Early Entry wristband provides in-and-out privileges for that day.

Please keep your wristband on and intact if you plan to leave and return.

Pinstripe Pride is a live event, and guest schedules can occasionally change because of travel delays, traffic, weather, professional commitments or other circumstances.

If a cancellation or schedule change occurs before the event, we will update our website and social media and notify affected ticket holders when applicable.

For day-of changes, listen for announcements at the event. We will also update our website and social media as quickly as possible.

Tickets that remain available will be offered for purchase at the event.

However, we strongly recommend purchasing in advance. Buying ahead secures your tickets before the event and helps you avoid missing out if a guest or ticket category sells out.

Yes. Individual autograph guests, photo ops and certain ticket categories may sell out.

When inventory for a guest is getting low, we may send a last-call email and post updates on our website and social media.

Hall of Fame Signings ticket sales and merchandise booths accept cash and major credit/debit cards.

All advance purchases—including admission, VIP Fast Passes, autograph tickets, photo op tickets and merchandise—are held for pickup at Will Call unless otherwise specified.

Please bring a valid photo ID matching the name on your order when picking up your Will Call envelope.

Yes. Someone else may pick up your order, but you must contact Hall of Fame Signings before the event from the email address associated with your order.

Please provide your order number(s) and the full legal name of the person who will be picking up your order.

Yes. If your order is successfully confirmed, the autograph and photo op tickets included in your order are reserved for you.

You are still responsible for arriving in time for the applicable photo op or autograph session and listening for your guest's announcements.

Absolutely. You may place additional orders at any time while online sales remain open and inventory is available.

Orders placed under the same customer information can be picked up at Will Call when you arrive.

Lost, misplaced or stolen physical tickets cannot be reprinted or replaced after they have been issued.

We recommend keeping your tickets together in your Will Call envelope until you are ready to use them.

No. An autograph ticket purchases one signature from the guest; it does not include an item to be signed.

You may bring your own item from home or purchase something at the event from our merchandise booth or one of the vendors on the show floor.

Be sure to check the guest's individual ticket options before purchasing, as different types and sizes of items may require different autograph ticket categories.

Each autograph ticket is valid for one signature on one item.

If you would like multiple items signed, simply purchase the appropriate number of autograph tickets. For example, 1 ticket provides 1 autograph, while 10 tickets provide 10 autographs.

Unless a specific purchase limit is listed for a guest, you may purchase multiple autograph tickets.

Each autograph guest has their own ticket menu and item definitions. The correct ticket depends on the type, size and sometimes the specific kind of item you want signed.

For example, one guest may include trading cards in a standard Flat category, while another may offer a separate trading card or premium-card category. Size limits for photos, posters and other flat items may also vary.

Before purchasing, review the Details on that guest's individual page to make sure you select the correct category for your item.

An inscription is additional writing added by the guest along with their autograph. It may be a personalization, phrase, character name, statistic or career achievement.

Generally, one inscription ticket covers one achievement or up to 3 words. Examples might include "To John," "HOF 2005" or "3x WS Champ." Longer quotes, extended statistics or multiple separate achievements may require additional inscription tickets.

Unless otherwise noted on the guest's page, you may purchase multiple inscription tickets for the same item.

Most standard memorabilia items are accepted, but each autograph guest reserves the right to decline signing a specific item.

Any known item restrictions will be listed in the Details on the guest's individual page. Please review those details before purchasing your autograph ticket.

Remove your item from protective sleeves, top loaders, plastic cases, boxes or other packaging before reaching the signing table.

We also recommend using a removable sticky note to indicate where you would like the signature and any purchased inscription placed.

Have your autograph and inscription tickets ready to present to staff when requested.

Yes. We provide common signing supplies at the autograph tables, including Sharpies, paint pens and ballpoint pens in commonly requested colors.

If you have a specific brand, tip size, paint pen or color you want used on your item, we recommend bringing it with you.

You may generally take a quick candid photo from the front of the autograph table while the guest is signing your item.

Posed photographs with the guest are not included with an autograph ticket. If you would like a posed photo with a guest, you must purchase the appropriate photo op ticket separately.

A photo op is your opportunity to meet a guest and have a posed photograph taken with them.

Photo ops take place in our designated photo area and are separate from the guest's autograph session.

No. Photo ops are specifically for posed photographs with the guest.

Autographs are not permitted during the photo op session. If you would like an item signed, you must purchase the appropriate autograph ticket separately and have your item signed during the guest's autograph session.

You may include up to five people in a single photo op, making it easy for families and friends to take one photograph together with the guest.

If your group has more than five people, additional photo op tickets must be purchased.

After your photo is taken, one 8" × 10" print is produced on-site and included with your photo op ticket.

Your photograph will generally be available shortly after your photo op is completed.

Yes. Digital copies, additional prints and available photo packages may be purchased directly from the photo booth.

These are optional purchases and are not included with the standard photo op ticket unless otherwise specified.

Guests sign until completion. The length of each autograph session depends on the number of tickets sold, the guest's signing pace and other circumstances.

Some sessions may move quickly, while others may take longer. Please listen carefully to announcements throughout the day for ticket-number ranges, signing updates and Last Calls.

Each autograph ticket has a number. When a guest's autograph session begins, we call groups of ticket numbers over the PA system and invite those ticket holders to enter the autograph line.

Lower ticket numbers are called before higher ticket numbers, so purchasing earlier generally results in an earlier position in the signing.

While you're waiting for your number to be called, you're free to explore the show floor, shop the vendors or keep track of your other guests.

With a VIP Fast Pass, you do not need to wait for your autograph ticket number to be called. You may enter an eligible autograph line when you're ready, even after standard numbered-ticket groups have begun being called.

For example, if you have autograph ticket #200, you normally wait until the group containing #200 is called. With a VIP Fast Pass, you may enter the autograph line before that happens.

VIP Fast Pass holders use the designated priority entrance to the autograph lines.

No. VIP Fast Pass provides priority access to eligible autograph lines, but it does not provide admission to Pinstripe Pride or purchase an autograph or photo op.

You must have either General Admission or Early Entry for the day you attend, plus the appropriate autograph or photo op tickets for the guests you want to meet.

Because autograph tickets are numbered and called in groups, you can effectively wait for multiple guests at the same time without standing in several physical lines.

Guests also sign at different speeds, so ticket-number groups for guests with similar starting times are unlikely to progress at exactly the same pace.

If two of your ticket-number groups are called at the same time, complete one signing and then proceed to the other.

Immediate family members may generally walk through the autograph line together, including parents accompanying minors and companions assisting an attendee who needs physical assistance.

However, only customers holding the appropriate autograph ticket may present an item to the guest for a signature.

Yes. If you or someone in your party has a disability, mobility limitation or difficulty standing in a physical queue for an extended period, please speak with a Hall of Fame Signings staff member at the event.

Our staff will work with you to provide appropriate assistance based on the circumstances.

If the guest has already completed their scheduled signing, our staff will determine whether they are still in the building and whether your autograph or photo op can still be accommodated.

If the guest is still available, we will do our best to help you complete your purchase. However, once a guest has departed, fulfillment may no longer be possible at the event.

Yes. JSA will be on-site providing authentication services for items signed by our autograph guests during the event.

JSA will also have a booth on the show floor where attendees can submit previously signed autographed items for authentication.

No. Authentication is an optional third-party service provided on-site by JSA.

If you would like your autograph authenticated, the authentication fee is paid separately to JSA at the event.

No. If you are not attending the event and would like to have an item signed, your submission should be placed through one of our authorized mail-order providers.

The mail-order provider will handle your item submission, signing instructions and return shipping rather than having you purchase an in-person autograph ticket directly from our website.

If something unexpected prevents you from attending, contact us as soon as possible.

While your tickets cannot simply be refunded because you are unable to attend, we will do our best to accommodate you by helping convert eligible autograph purchases to our mail-order/drop-off process or by allowing you to designate another person to pick up your order at Will Call.

Mail-order providers handle their own submission procedures, deadlines, item requirements and return-shipping arrangements.

If you use Mail Order Mike, you will work directly with them to arrange your item submission, select the autograph guest and signing options, provide signing instructions and arrange return shipping.

Because submission deadlines and procedures can vary by event, please contact the mail-order provider directly with questions about your specific order.

All ticket sales are final unless otherwise provided in our Ticket & Refund Policy.

This includes admission and event-related purchases when a customer simply changes their plans or is unable to attend.

Guest cancellations are handled differently. If an autograph guest cancels their appearance, eligible purchases associated with that guest are handled according to our Ticket & Refund Policy.

If an autograph guest cancels their appearance, eligible autograph, photo op and inscription purchases directly associated with that guest will be automatically refunded to the original payment method in accordance with our Ticket & Refund Policy.

Once a refund has been issued, additional processing time may be required before it appears on your account, depending on your bank or credit card company.

If a guest's appearance time or date changes, we will communicate the updated schedule through our website and other available event communication channels.

A schedule adjustment is different from a guest cancellation and is handled according to our Ticket & Refund Policy.

If something unexpected prevents you from attending, please contact us as soon as possible.

Depending on your purchases and the circumstances, we may be able to help with options such as designating another person to pick up your order at Will Call or converting eligible autograph purchases to an available mail-order/drop-off process.

Any accommodation is subject to availability and does not change the terms of our Ticket & Refund Policy.